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The Orange Door

Responsible government

  • Victoria

Fourth Action Plan actions

  • Improve support and service system responses
    • 17 Collaborate across services, sectors and workforces to ensure responses to women affected by domestic, family and sexual violence are coordinated, meet women’s needs, avoid women having to retell their story and promote their recovery.

What are we doing?

The Orange Door brings together family violence services, perpetrator services, child and family services, and Aboriginal services to provide access to integrated, coordinated and seamless support for people.

  • The Victorian Government will provide $448.1 million between 2017–18 and 2020–21 towards establishing and operating The Orange Door.

What have we achieved so far?

  • Release of the Support and Safety Hubs (The Orange Door) Statewide Concept and Service Model
  • Commencement of The Orange Door in Bayside Peninsula, Barwon, Mallee, North East Melbourne and Inner Gippsland
  • Planning has commenced for the establishment of The Orange Door in Central Highlands, Loddon and Goulburn
  • Since operations began in five areas in 2018, more than 60,000 people have been referred to or accessed The Orange Door including more than 20,000 children.

What is next?

  • The Orange Door is an ongoing initiative.
  • Central Highlands and Loddon areas will commence in 2019–20 with timelines for Goulburn yet to be announced
  • The Orange Door will be established in all 17 Department of Health and Human Services areas across Victoria by the end of 2022.

What difference will we make?

This initiative will contribute to the National Outcomes that services meet the needs of women and their children experiencing violence and that perpetrators stop their violence and are held to account.

Actions that will contribute to achieving these outcomes include:

  • Helping to ensure people experiencing family violence (and families in need of support with the care, wellbeing and development of children and young people) can more easily access the services they need to be safe and supported
  • Contributing to cross system responses to ensure there is a stronger focus on keeping perpetrators in view.

The Victorian Family Violence Outcomes Framework was published in Ending Family Violence: Victoria’s Plan for Change, which outlined Victoria’s priorities in preventing and responding to family violence, why they matter, and what constitutes success. The Victorian Family Violence Outcomes Framework is a whole of Government framework and is intended to ensure Victorian family violence reform efforts are focused on the actions that make a difference. The Victorian Government is progressing development of the framework, including through indicators and measures. In time, measurement and monitoring of Victorian family violence outcomes may also support reporting for the National Plan.

Victoria will monitor this initiative by reporting on the establishment of The Orange Door in each DHHS area and measuring the number of assessments undertaken by The Orange Door.

Evidence of effectiveness of The Orange Door is being gathered through:

  • quarterly reporting on service delivery
  • formal evaluations, and
  • feedback from clients on their service experience.

The shared Client Relationship Management (CRM) system for The Orange Door provides for a single client record and supports detailed reporting of service delivery data.

A comprehensive Reporting and Performance Management Framework is being developed.

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