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The Orange Door

Responsible government

  • Victoria

Fourth Action Plan actions

  • Improve support and service system responses
    • 17 Collaborate across services, sectors and workforces to ensure responses to women affected by domestic, family and sexual violence are coordinated, meet women’s needs, avoid women having to retell their story and promote their recovery.

What are we doing?

The Orange Door is a new way for women, children and young people experiencing family violence and families in need of support with the care, wellbeing and development of children and young people, to access the services they need to be safe and supported. It does not replace existing specialist services or responses but enables a new entry point.

The Orange Door service model has been designed to:

  • provide an integrated intake pathway to women’s and children’s family violence services, services for men who use violence and child and family services (helping to significantly reduce the number of times that victims are required to tell their story);
  • hold perpetrators to account by engaging and supporting them to participate in interventions that address the risk they pose and challenge their behaviour;
  • keep the whole family in view with support tailored to each family member’s needs; and
  • provide an integrated service response and connect people to a wide range of supports across the spectrum of prevention, early intervention, response and recovery.

The Victorian Government has provided $448.1 million between 2017-18 and 2020-21 towards establishing and operating The Orange Door statewide.

What have we achieved so far?

  • Release of the Support and Safety Hubs (The Orange Door) State-wide Concept and Service Model.
  • Commencement of The Orange Door in Bayside Peninsula, Barwon, Mallee, North East Melbourne, Inner Gippsland, Central Highlands and Loddon, with Goulburn expected to commence services in April 2021.
  • Since commencement in May 2018 and up to 31 December 2020, more than 120,973 people, including 46,600 children have been referred to or directly sought help from The Orange Door.
  • Delivery of an induction program for all new staff which provides the foundational model and systems used in The Orange Door.
  • Specialist training is provided as part of the induction program and is delivered by the peak organisations to support working with the clients of The Orange Door.

What is next?

  • The Victorian Government has announced the next six areas where The Orange Door will be established are Southern Melbourne, Inner Eastern Melbourne, Ovens Murray, Outer Gippsland, Hume Moreland and Wimmera South West. These areas will commence service delivery in 2021.
  • The Orange Door will be established in all 17 Department of Health (DOH) areas across Victoria by the end of 2022.
  • A range of enhancements and improvements are being designed and implemented over the coming years to enable Victorian to realise the full vision and intent of The Orange Door. These include:
    • Agreed and consistent service connections with legal, housing and homelessness and financial services
    • Improved induction training that includes a mandatory cultural safety component
    • An updated integrated practice framework
    • A comprehensive Reporting and Performance Management Framework
    • Information technology upgrades to allow collection of data on quality, timeliness and performance outcomes.

What difference will we make?

This initiative will contribute to the National Outcomes that services meet the needs of women and their children experiencing violence and that perpetrators stop their violence and are held to account.

Actions that will contribute to achieving these outcomes include:

  • Helping to ensure people experiencing family violence (and families in need of support with the care, wellbeing and development of children and young people) can more easily access the services they need to be safe and supported.
  • Contributing to cross-system responses to ensure there is a stronger focus on keeping perpetrators in view.

The Victorian Family Violence Outcomes Framework was published in Ending Family Violence: Victoria’s Plan for Change, which outlined Victoria’s priorities in preventing and responding to family violence, why they matter, and what constitutes success. The Victorian Family Violence Outcomes Framework is a whole of Government framework and is intended to ensure Victorian family violence reform efforts are focused on the actions that make a difference. The Victorian Government is progressing development of the framework, including through indicators and measures. In time, measurement and monitoring of Victorian family violence outcomes may also support reporting for the National Plan.

Victoria will monitor this initiative by reporting on the establishment of The Orange Door in each DOH area and measuring the number of assessments undertaken by The Orange Door.

Evidence of effectiveness of The Orange Door is being gathered through:

  • monthly and annual reporting on service delivery;
  • formal evaluations and an audit by the Victorian Auditor General’s Office; and
  • feedback from clients on their service experience

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