In this section:

Integrated Service Responses

Responsible government

  • Queensland

Fourth Action Plan actions

  • Improve support and service system responses
    • 17 Collaborate across services, sectors and workforces to ensure responses to women affected by domestic, family and sexual violence are coordinated, meet women’s needs, avoid women having to retell their story and promote their recovery.

What are we doing?

The Department of Child Safety, Youth and Women is leading work across government and the community to design, implement and test holistic and integrated approaches to improving the safety of domestic and family violence victims and their children while holding perpetrators to account for their violence.

The Queensland Government is continuing to embed integrated service responses to ensure people affected by domestic and family violence receive quality and consistent support through a collaborative service system.

What have we achieved so far?

Invested $26.3 million over four years from 2015 to develop and strengthen integrated service responses, including trials in three locations that focus on how service systems can work together in a timely, structured and collaborative way.

Established eight high risk teams to keep women and children safe while holding perpetrators to account. High-risk teams consist of officers from multiple government agencies collaborating to provide integrated, culturally appropriate safety responses to women and their children who are at high risk of serious harm or lethality.

Implemented a Common Risk and Safety Framework and risk assessment tool to support integrated service responses and high risk teams.

The ISR trial evaluation has been completed, and recommendations will be used to inform and improve Queensland’s model for integrated responses to domestic and family violence.

What is next?

Upcoming milestones, to be completed by June 2020, include:

  • The three trial locations transitioning to a “business as usual” response.
  • Consideration of evaluation findings with a view to strengthening the role of integrated responses and high risk teams.
  • Continuation of training in the Common Risk and Safety Framework and related risk assessment tools and Information Sharing Guidelines for the service system in each ISR trial and HRT location.
  • Continuing to embed a culture of continuous improvement and best practice, including building partnerships and engaging in genuine in co-design processes with local place-based service systems.

What difference will we make?

Indicators of expected improvements include:

  • Number of domestic and family violence counselling service users with cases closed/finalised as a result of the majority of identified needs being met
  • Proportion of multiagency safety plans closed after actions finalised
  • Proportion of victim referrals where contact with the victim occurred
  • Increased percentage of victims assessed by the HRT as having improved safety

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