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Family and Domestic Violence “One Stop Hubs”

Responsible government

  • Western Australia

Fourth Action Plan actions

  • Improve support and service system responses
    • 16 Enable workforces to provide trauma-informed support with a focus on safety and recovery to victims and survivors of domestic, family and sexual violence.

What are we doing?

The “One Stop Hubs” (Hubs) will provide an integrated specialist service for victims of family and domestic violence, with the aim to simplify access to services, reduce trauma for victims re-telling their stories, and supporting a comprehensive wrap-around approach to supporting victims in multiple aspects of their life. The Hubs will also focus on perpetrators of family and domestic violence, to keep them in view and to connect them to services that assist in holding them accountable for their actions.

The Hubs will bring together the access points for family and domestic violence services, family services and perpetrator services. Key features of the Hubs include:

  • Co-location of key hub workers and partner agencies;
  • Provision of integrated specialist services;
  • Development of information sharing policies and procedures to support victim safety and perpetrator visibility;
  • Individualised and coordinated case management; and
  • Culturally appropriate service delivery for Aboriginal people, Culturally and Linguistically Diverse (CALD) people, and people with disability.

Hubs service provision, policy and practice will be guided by the following principles:

  • The safety of adult and child victims is paramount;
  • To keep child and adult victims safe, perpetrators of family and domestic violence must be held to account for their use of violence and actively supported to cease their violent behaviour;
  • The safest and most effective responses to family and domestic violence involves collaboration and coordination between government agencies and community sector services.
  • The WA government will provide $15.9 million between 2020/21 and 2023/24 financial years for the delivery of two family and domestic violence “One Stop Hubs”, one in Kalgoorlie and one in Mirrabooka.

What have we achieved so far?

Initial consultation with relevant stakeholders has been carried out by Curtin University to inform the service model and implementation of the Hubs. This included focus groups and surveys, with metropolitan and regional mainstream and specialist service provider representatives and State government representatives.

The Hubs will be co-designed with relevant stakeholders regarding the delivery and operation of the hubs. Co-design with relevant stakeholders will establish:

  • Partnership and co-location arrangements;
  • Operational procedures and requirements, including information sharing, data collection and monitoring and evaluation processes.

What is next?

The One Stop Hub service model will be subject to an evaluation following three years of service delivery.

What difference will we make?

The key outcomes for the Hubs will be co-designed with relevant government agencies, the service providers, partner agencies and service users. These outcomes will consider individual, service system and community outcomes to integrate responses and increase the capacity of the service system and ensure outcomes to victims and perpetrators are optimised.

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