In this section:

Domestic Violence Line

Responsible government

  • New South Wales

Fourth Action Plan actions

  • Improve support and service system responses
    • 16 Enable workforces to provide trauma-informed support with a focus on safety and recovery to victims and survivors of domestic, family and sexual violence.
    • 17 Collaborate across services, sectors and workforces to ensure responses to women affected by domestic, family and sexual violence are coordinated, meet women’s needs, avoid women having to retell their story and promote their recovery.

What are we doing?

The NSW Government’s Domestic Violence Line (DV Line) is a 24/7 crisis intervention service for women who experience intimate partner or ex-partner violence. The service provides crisis counselling, advocacy, and assists with referrals to crisis accommodation and women’s refuges. Male callers are also referred to appropriate services.

Women experiencing violence are provided counselling over the phone and/or referred directly to services for face-to-face assessment and support, using interpreter services when needed.

What have we achieved so far?

In 2018–19, the DV Line received approximately 18,000 calls where counselling and support were offered, such as accommodation or referrals. The average speed with which calls were answered was under one minute and thirty seconds, providing a responsive service for women in crisis or requiring support. Approximately 14 per cent of all callers to the DV Line identified as Aboriginal or Torres Strait Islander.

What is next?

The DV Line operations will continue to identify opportunities to enhance the service and align it with broader domestic and family violence strategy.

The service is focusing on enhancing support provided to vulnerable groups, such as women with a disability, Aboriginal or Torres Strait Islander women and women from CALD communities.

The DV Line will continue to actively engage with the service sector to build relationships for referrals and better pathways for women and children experiencing violence.

What difference will we make?

The DV Line ensures women in crisis have 24/7 access to comprehensive support regardless of where they live in NSW.

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