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Central Information Point

Responsible government

  • Victoria

Fourth Action Plan actions

  • Improve support and service system responses
    • 17 Collaborate across services, sectors and workforces to ensure responses to women affected by domestic, family and sexual violence are coordinated, meet women’s needs, avoid women having to retell their story and promote their recovery.

What are we doing?

The Central Information Point (CIP) is a new service to improve access to risk-relevant information to support victim survivors and keep those who use violence in view and more accountable for their actions. The CIP consolidates critical information about a perpetrator or alleged perpetrator of family violence into a single report for frontline workers to assist with family violence risk assessment and management. This allows frontline workers to make more informed assessment of family violence risk, identify safety needs and enable more tailored service response to keep victims safe. Information provided through the CIP also allows women/victim survivors to be more empowered to make decisions about their safety and increases accountability of perpetrators for their decisions and actions.

  • The Victorian Government committed $89.5 million in the 2017-18 Budget to establish the CIP and improve critical government information systems to support more timely and effective information sharing capabilities.

What have we achieved so far?

  • Since service commenced in April 2018 the CIP has provided over 6,450 CIP reports to support family violence risk assessment and safety planning within The Orange Door.
  • The service provided by the CIP is currently available to The Orange Door, and will be expanded to other family violence-related services over time.
  • As a new service, the CIP is being designed, developed and implemented as part of a project to allow for it to be scaled, enhanced and expanded to meet sector needs and demand.
  • The CIP has had a significant impact on family violence risk assessment and planning and allows frontline workers to be more informed about risk, act more quickly, tailor service response and focus safety planning. The CIP has become a critical practice tool for The Orange Door to access timely and consolidated information to support and facilitate service response, including proactive work with victim survivors and perpetrators of family violence. In particular, The Orange Door has found value in receiving information in a way that shows a perpetrator/alleged perpetrator’s pattern and history, supports a victim survivor’s story or experience, and empowers decision-making and self-determination for victim survivors.

What is next?

  • The CIP will continue to be delivered to The Orange Door, across the established areas and those that are scheduled to commence as part of state-wide rollout.
  • System integration work will also continue to support automated data flow between the CIP and partner agency systems (police, courts, corrections and child protection) to increase the efficiencies of the CIP operating model. The integration of these systems will allow for the secure flow of information to reduce manual data entry processes and better allow the CIP to scale up to meet demand and increase capacity to expand its service to more specialist family violence services.
  • Ensuring that the CIP operating model is sustainable to meet ongoing and future demand will remain a strategic priority.

What difference will we make?

The CIP contributes to the National Outcomes that services meet the needs of women and their children experiencing violence and that perpetrators stop their violence and are held to account.

The Victorian Family Violence Outcomes Framework was published in Ending Family Violence: Victoria’s Plan for Change, which outlined Victoria’s priorities in preventing and responding to family violence, why they matter, and what constitutes success. The Victorian Family Violence Outcomes Framework is a whole of Government framework and is intended to ensure Victorian family violence reform efforts are focused on the actions that make a difference. The Victorian Government is progressing development of the framework, including through indicators and measures. In time, measurement and monitoring of Victorian family violence outcomes may also support reporting for the National Plan.

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