In this section:

Central Information Point

Responsible government

  • Victoria

Fourth Action Plan actions

  • Improve support and service system responses
    • 17 Collaborate across services, sectors and workforces to ensure responses to women affected by domestic, family and sexual violence are coordinated, meet women’s needs, avoid women having to retell their story and promote their recovery.

What are we doing?

The Central Information Point (CIP) is a new service to improve access to risk-relevant information to support victim survivors and keep those who use violence in view and more accountable for their actions. The CIP consolidates critical information about a perpetrator or alleged perpetrator of family violence into a single report for frontline workers to assist with family violence risk assessment and management. This allows frontline workers to make more informed assessment of family violence risk, identify safety needs and enable more tailored service response to keep victims safe. Information provided through the CIP also allows women/victim survivors to be more empowered to make decisions about their safety and increases accountability of perpetrators for their decisions and actions.

  • The Victorian Government committed $89.5 million in the 2017–18 Budget to establish the CIP and improve critical government information systems to support more timely and effective information sharing capabilities.

What have we achieved so far?

  • The CIP was established and commenced operations in April 2018
  • The service provided by the CIP is currently available to The Orange Door. The CIP service will be expanded to other family violence-related services over time
  • As a new service, the CIP is being designed, developed and implemented over a period of time to allow for it to be scaled, enhanced and expanded to meet sector needs and demand
  • The CIP has had a significant impact on family violence risk assessment and planning and allows frontline workers to be more informed about risk, act more quickly, tailor service response and focus safety planning The CIP has become a critical practice tool for The Orange Door to access timely and consolidated information to support and facilitate service response, including proactive work, with victim survivors and perpetrators of family violence. In particular, The Orange Door has found value in receiving information in a way that shows a perpetrator/alleged perpetrator’s pattern and history, supports a victim survivor’s story or experience, and empowers decision-making and self-determination for victim survivors.

What is next?

  • The CIP is currently part of a project that will continue to enhance and strengthen service capabilities, particularly in further automating information flows to increase efficiencies and support service expansion. A Business Case for the development of a sustainable and ongoing service model is in development and will present options to support an enduring CIP service and function. The development of the CIP Business Case and the ongoing project work to incrementally enhance the existing operating model are occurring in parallel and incorporates feedback and consultation with The Orange Door and partner agencies, including police, courts, corrections and child protection.

What difference will we make?

The CIP contributes to the National Outcomes that services meet the needs of women and their children experiencing violence and that perpetrators stop their violence and are held to account.

The Victorian Family Violence Outcomes Framework was published in Ending Family Violence: Victoria’s Plan for Change, which outlined Victoria’s priorities in preventing and responding to family violence, why they matter, and what constitutes success. The Victorian Family Violence Outcomes Framework is a whole of Government framework and is intended to ensure Victorian family violence reform efforts are focused on the actions that make a difference. The Victorian Government is progressing development of the framework, including through indicators and measures. In time, measurement and monitoring of Victorian family violence outcomes may also support reporting for the National Plan.

Indicators for the Central Information Point are currently being developed.

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