NOTICE: Update to the procurement timeline
In light of the coronavirus (COVID-19) pandemic, the procurement process to secure a suitably qualified organisation or group of organisations to deliver 1800RESPECT was delayed.
The Request for Expressions of Interest (REOI) opened on 30 September 2020 and closed on 30 October 2020. The Request for Tender (RFT) opened to shortlisted respondents on 15 January 2021 and will close on 12 March 2021.
Further detail about the procurement is available on the AusTender website.
1800RESPECT procurement information
The Department of Social Services is conducting a two-stage open procurement process to secure a suitably qualified organisation to deliver 1800RESPECT, the national telephone and online counselling and information service for people affected by family, domestic and sexual violence. This includes an REOI and an RFT to shortlisted respondents.
The Australian Government’s priority is ensuring 1800RESPECT provides high quality, responsive and trauma informed support to people who need help, information and counselling. 1800RESPECT will continue to provide services throughout the duration of the procurement process.
Public Interest Certificate
The public interest certificate for 1800RESPECT is issued under section 22(1) of the Government Procurement (Judicial Review) Act 2018 (the Act). All complaints made under the Act in relation to this procurement process must be made in writing to the delegate.