1800RESPECT Procurement – Pre-release notice

NOTICE: Changes to the procurement timeline

In light of the coronavirus (COVID-19) pandemic, the procurement process to secure a suitably qualified organisation or group of organisations to deliver 1800RESPECT was delayed.

The Request for Expression of Interest (REOI) was released on 30 September 2020 and will close on 30 October 2020. Following the evaluation of responses the department will shortlist respondents to be invited to the Request for Tender (RFT) at a later stage.

Further details about the procurement is available on the AusTender website. Interested organisations should register for updates via AusTender.

1800RESPECT procurement information

The Department of Social Services is conducting a two-stage open competitive procurement process commencing with a REOI followed by a RFT to shortlisted respondents. The purpose of the procurement is to secure a suitable organisation or group of organisations to deliver 1800RESPECT, the national telephone and online counselling and information service for people impacted by family, domestic and sexual violence.

The Australian Government’s priority is ensuring 1800RESPECT provides high quality, responsive and trauma informed support to people who need help, information and counselling. 1800RESPECT will continue to provide services throughout the duration of the procurement process.

Public Interest Certificate

The public interest certificate for 1800RESPECT is issued under section 22(1) of the Government Procurement (Judicial Review) Act 2018 (the Act). All complaints made under the Act in relation to this procurement process must be made in writing to the delegate.

Public Interest Certificate 1800RESPECT